Terms of Service.

1. Acceptance of Terms

By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Site. We reserve the right to modify these Terms at any time. Continued use of the Site after changes constitutes your acceptance of the revised Terms.

2. Use of Website and Services

You may use the Site for lawful purposes only. You agree to use the Site in a manner consistent with all applicable local, state, and federal laws and regulations. You are responsible for ensuring that your use of the Site does not violate any applicable law.

3. User Accounts and Submissions

When you submit information through our forms, request a consultation, or create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials. Any information, photos, or project details you submit to us may be used by LUXA | PATIO to provide and improve our services, unless otherwise agreed in writing.

4. Intellectual Property

All content on the Site, including but not limited to text, graphics, photographs, videos, logos, icons, design renderings, 3D models, layouts, and software, is the property of Luxapatio LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from this Site without our prior written consent. The LUXA | PATIO name, logo, and all related marks are trademarks of Luxapatio LLC.

5. Prohibited Uses

You agree not to:

• Use the Site for any unlawful or fraudulent purpose
• Interfere with or disrupt the Site or its servers
• Attempt to gain unauthorized access to any part of the Site
• Scrape, mine, or collect data from the Site without written permission
• Upload viruses, malware, or other harmful code
• Impersonate any person or entity
• Use the Site to send unsolicited commercial communications
• Copy, reproduce, or distribute our design renderings, project photos, or proprietary content for commercial purposes

6. Online Shop

7. Consultation Scheduling

We offer complimentary initial consultations, subject to availability. By scheduling a consultation, you agree to the following:

• Cancellation: Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment
• No-Shows: Failure to appear for a scheduled consultation without prior notice may result in a forfeiture of future complimentary consultation privileges. Repeated no-shows may result in a scheduling deposit requirement for future appointments
• Consultations are for informational and planning purposes and do not constitute a binding contract or agreement for services

8. Design Services

Our design services, including 3D renderings, material selections, and project plans, are a paid professional service. All intellectual property rights in designs, renderings, plans, and related materials created by LUXA | PATIO remain the sole property of Luxapatio LLC until a project contract is fully executed and payment terms are agreed upon.

You may not share, reproduce, or use our designs, renderings, or plans to solicit bids from other contractors or for any purpose other than evaluating our proposal. Unauthorized use of our design work may result in legal action.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUXAPATIO LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM: (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR DATA.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

10. Indemnification

You agree to defend, indemnify, and hold harmless Luxapatio LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of another party.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of such courts.

12. Dispute Resolution

Before filing any legal claim, you agree to first attempt to resolve any dispute informally by contacting us at info@luxapatio.com. If a dispute cannot be resolved informally within 30 days, either party may initiate binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with arbitration taking place in Miami-Dade County, Florida.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, collective action, or representative action. Each party shall bear its own costs and attorneys’ fees unless the arbitrator determines otherwise.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.