Privacy Policy.

1. Introduction

Luxapatio LLC, doing business as LUXA | PATIO (“LUXA PATIO,” “we,” “us,” or “our”), is a US-based home services company headquartered at 3305 NW 79th Ave, Miami, FL 33122. We design and install outdoor living environments — pergolas, outdoor kitchens, pools, and full backyard transformations — for clients across the United States and the Caribbean.

This Privacy Policy describes how we collect, use, share, and protect information when you visit luxapatio.com (the “Site”), contact us, request a consultation, or otherwise interact with our services. By using the Site, you agree to the practices described below.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule in-person or virtual (Zoom) consultations
• Send project-related communications via email, SMS, or phone
• Qualify leads and verify that your project falls within our service area
• Personalize your experience on the Site and in our marketing communications
• Measure and improve our advertising, website performance, and customer experience
• Send marketing emails about new projects, promotions, and seasonal offers (with your consent)
• Prevent fraud, enforce our terms, and comply with legal obligations

4. Sharing & Disclosure

We do not sell your personal information. We share it only with trusted vendors that help us operate our business, and only as needed to provide our services:

• Odoo — Our CRM system, used to manage leads, customers, projects, and scheduling.
• Mailgun — Transactional and marketing email delivery.
• Zoom — Virtual consultations and video meetings with our design team.
• Meta (Facebook/Instagram) — Meta Pixel and Conversions API (CAPI) for advertising measurement and audience targeting.
• Google — Google Analytics 4 and Google Ads for website analytics and advertising measurement.
• Vercel — Website hosting and infrastructure.

We may also disclose information if required by law, subpoena, or legal process, or to protect the rights, property, or safety of LUXA PATIO, our customers, or others. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, measure performance, and deliver relevant advertising. Categories include:

• Essential — Required for core functionality such as form submission and session management.
• Analytics — Google Analytics 4, used to understand how visitors use the Site.
• Marketing — Meta Pixel and Google Ads tags, used to measure ad effectiveness and retarget website visitors.
• Preference — Remembers settings like your cart, form progress, and consent choices.

You can manage cookies through your browser settings and control tracking preferences via our Cookie Policy.

6. Your Rights

Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (CCPA/CPRA), the Florida Digital Bill of Rights, and the EU/UK General Data Protection Regulation (GDPR).

California residents (CCPA/CPRA):

• Right to know what personal information we collect and how we use it
• Right to request deletion of your personal information
• Right to correct inaccurate information
• Right to opt out of the “sale” or “sharing” of personal information — we do not sell your data
• Right to non-discrimination for exercising your privacy rights

EU, UK, and Caribbean residents (where GDPR or similar laws apply):

• Right to access, correct, or delete your personal data
• Right to object to or restrict certain processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, email info@luxapatio.com or call (305) 790-0997. We will respond to verifiable requests within 45 days.

7. Data Retention

We keep personal information only as long as needed to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Customer records — For the duration of the project plus 7 years for tax and warranty purposes.
• Lead records — Up to 2 years from your last interaction with us.
• Analytics and advertising data — According to the retention periods of Google Analytics and Meta, typically 14–26 months.
• Email communications — Until you unsubscribe or request deletion.

8. Data Security

We use commercially reasonable technical and organizational safeguards to protect your information — including encrypted connections (HTTPS/TLS), restricted internal access, secure cloud infrastructure, and vendor due diligence. No system is perfectly secure, however, and we cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you in accordance with applicable law.

9. Children’s Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. International Data Transfers

LUXA PATIO is based in the United States, and our servers and primary vendors operate in the US. If you access the Site or submit information from outside the US — for example, from the Caribbean, Europe, or elsewhere — your data will be transferred to and processed in the United States. Some of our vendors may also process data in other countries as part of their global cloud infrastructure. By using the Site, you consent to the transfer of your information to the US and other jurisdictions where privacy laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. If the changes are material, we will provide additional notice (for example, via email or a banner on the Site). Please review this policy periodically.