TERMS & CONDITIONS
PRODUCT INFORMATION AND PRICING
Luxapatio Online Store reserves the right to change product pricing or information at any time. Therefore prices on our website may not be accurate. In the case that an item is ordered off the internet before we have updated our prices, the customer will be notified and given an option to cancel or pay the difference on the order. In the case that a price of an item is lowered after a purchase is made, Luxapatio online store will not refund the difference to the costumer.
Luxapatio Online Store does its best to create an accurate representation of all the products featured on our website. In some occasions we may show a picture that does not exactly match the product but helps illustrate what it will look like. In these instances we will ship the item the customer ordered (even though it may be slightly different than the image) it is the customers responsibility to check product information and specs beforehand.
Free shipping on orders over $250
Luxapatio Online Store offers free shipping on orders over $250. You can rest easy knowing that your orders over $250 will be shipped to your home free of charge.
Easy shipping only applies to continental U.S locations.
$8.95 Flat Rate Shipping
Orders under $250 will incur a low one time shipping cost of $8.95
30-day “EZ” Returns
Luxapatio Online Store allows you to return all new, unused, resalable products in their original condition for a full refund (Minus shipping costs incurred by us if applicable for the return of the product)
No Restocking fee
Luxapatio Online store will not charge any restocking fee in the event of a return or exchange.
Flat rate and free shipping policy applies to products via standard shipping to locations in the continental United States. Luxapatio Online Store reserves the right to choose delivery type, carrier, and service level of each shipment sent via standard shipping. In any case an order involves freight shipment, standard shipping includes curbside delivery and gate service. In the event that a delivery requires special considerations, (these include but are not limited to hard to reach locations, condominiums, dirt roads) these special considerations may have an additional fee not included in standard shipping. In the case that additional fees are required, we will contact you to notify you of these fees and give you a chance to adjust your shipping location if you chose to. Luxapatio Online Store does not ship to APO/FPO addresses at this time.
All shipments, unless specified, are curb-side shipments. All larger shipments, shipped by means of freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Luxapatio Online Store cannot be held responsible for damages that may occur during delivery. It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of purchase. Luxapatio will not be responsible for shipping costs on products not delivered due to a shipping companies inability to deliver to a particular location. Said circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments or hard to reach areas. Installation and in home delivery is not available even if the costumer is willing to pay more.
In the event that merchandise is returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
Luxapatio facilitates international shipping in the form of freight forward drop off. It is the customer’s responsibility to provide Luxapatio Online Store with the location of the desired freight forward as well as an authorization to deliver to said freight forward. At this point, the merchandise will be considered delivered and Luxapatio Online Store will not be liable for future damages. It is the customer’s sole responsibility to schedule delivery to the final destination. The customer is responsible for all duties and tariffs on shipments.
If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at (1-800) 643-4714 to report any damages.
If you authorize the freight company to leave freight without a signature, Luxapatio Online Store cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.
When ordering via Freight please follow the following steps:
Step 1: Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive. If a pallet(s) or piece(s) is missing:
- Note this on the delivery receipt before you sign. Example: “Received 4 of 5 pieces”
- Call us at 1-800-634-4714 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.
Step 2: Inspect the packaging for external damage. If you notice exterior damage:
- Open the box and inspect for concealed damage before signing the delivery receipt.
- If you see any damages to the packaging or products please note on the delivery receipt by specifically writing the word “Damaged” before signing. Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
Step 3: If there is no visible external damage, please sign for your freight.
Step 4: Please inspect your items for concealed damage after the driver has left.
You have 3 business days to call us at 1-800-634-4714 to report any damage. If you have any questions, please feel free to contact us at 1-800-634-4714.
30-DAY EZ RETURNS
We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a full refund (minus actual shipping costs incurred by us for the shipping back). Returns because of an error in our part will not have any cost.
Returns due to products defects, other than possible damages incurred during shipping process shall be done directly through the manufacture. Luxapatio Online Store is more than happy to facilitate this process for you. Contact us at 1-800-634-4714 for more information.
If your return will be coming back via freight truck, we will require you to get us a photo before your return will be authorized! Before picture is required in case there is any damage to the item on its way back to us.
CUSTOMER SAFETY & SECURITY
All purchasing transactions take place over a secure connection. While theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.
Luxapatio Online Store will not provide or sell any information you give to us to any other company or third party. We understand and respect that your personal information is given to us for purchasing and shipping reasons only.
At this time Luxapatio does not facilitate international Shipping, however we are more than happy to drop off a particular order at the carrier of your choice within the continental United States. Customers interested in international orders must contact our office during business hours to coordinate accordingly.